Terms and conditions

Last updated: 9 October 2026 · Version 3.1

These terms govern the use of ewibe.com, app.ewibe.com and the eWibe app for iOS and Android (together, the “Platform”) and of the eWibe services: buying in the Selection, buying and selling on the Market, keeping bottles in custody and shipping them. They are a translation of the Italian version, which prevails if the two differ.

In short

• In the Selection you buy from eWibe at a fixed price, VAT included, with 14 days to withdraw.
• On the Market you buy and sell between collectors: eWibe buys from the seller and resells to the buyer. The fee is 3% for the buyer and 5% for the seller, always shown in the summary before you confirm.
• Bottles come only from selected wineries and merchants, never from private collections, and stay in the eWibe vaults, insured, until you ask to receive them.
• Custody costs 2% a year of the purchase value of your Cellar, charged monthly by card.
• eWibe is a platform for collectors, not an investment service: market prices and indices are information, not promises of returns.

1. Who we are

The Platform is run by eWibe S.r.l., Via Maurizio Gonzaga 2, 20123 Milan, Italy, VAT number IT11884500965 (“eWibe”, “we”). You can write to us at info@ewibe.com and find answers to frequent questions at risorse.ewibe.com.

2. Words we use

• User (or “you”): anyone with an eWibe account.
• Consumer: a User who is a natural person acting for purposes outside their trade or profession, as defined by the Italian Consumer Code (Legislative Decree 206/2005).
• Selection: the bottles eWibe sells directly, at a fixed price.
• Market: the space where Users buy and sell the bottles kept by eWibe, with buy and sell offers.
• Cellar: the area of your account where you see the bottles you own that are kept by eWibe.
• Vault: the warehouses, run by eWibe or its suppliers, where bottles are kept.
• Partners: the producers, official distributors and merchants eWibe buys bottles from.

3. Account

You do not need an account to browse the Selection and the Market. You need one to buy, sell, keep bottles in custody and ask for a shipment.

You can open an account if you are of legal age. Each person may have one account only, in their own name, with true and up-to-date details. Your credentials are personal: keep them safe and tell us straight away at info@ewibe.com if you think someone is using them without your permission.

We only ask for the details the services you use need: for example a delivery address for a shipment, or your IBAN and personal details to be paid for a sale on the Market.

4. Collecting, not investing

eWibe helps you buy, keep and sell fine wines. It does not provide investment services, does not manage assets and does not promise any gain.

The market prices, histories, indices and valuations we show are estimates based on the data available, useful to find your way: they do not guarantee that a bottle will sell, nor at what price. The same goes for the advice of the Wine Advisor, the service in which one of our experts, helped by artificial intelligence, helps you learn about and build your collection: it is guidance about wine, not financial advice.

5. Where the bottles come from

eWibe buys bottles only from Partners, never from private collections. On arrival in the Vault each bottle goes through our checks (case and packaging, label and capsule, fill level and cork, and on some lots a tasting) and gets a code that links it to its owner’s Cellar. Sealed cases stay closed until you ask to split them: you can do so at any time, at no cost, from the app or by writing to us at info@ewibe.com, and the split bottles are sold and shipped individually. A split case can no longer be sold as a case and any open sale offers on that case are withdrawn.

Only bottles that entered this way and never left the Vault are traded on the Market: so you cannot list bottles kept elsewhere or hand bottles over to eWibe to sell them.

6. Selection: buying from eWibe

Seller. In the Selection the seller is eWibe.

Prices. Prices are in euro, VAT included. Shipping costs are shown in the cart before you pay: in Italy €20, free from €200 of wines (shipping from your Cellar follows section 9 instead). If you choose to put the bottles in your Cellar you pay no shipping and the custody fee applies (section 8).

Order. You add the bottles to the cart, choose shipping or your Cellar, accept the conditions of sale and pay by card through Stripe. The contract is concluded when the payment succeeds; we confirm the order by email. Quantities are limited: if a bottle is no longer available in the meantime, you are not charged for it or we refund you in full.

Legal age. Alcoholic drinks are sold to adults only: when you order you declare that you are at least 18.

Delivery. We ship to Italy only, usually at the start of the week, in packaging made for wine. Check the parcel on delivery: if it is damaged, accept it with a written reservation on the courier’s document and write to us within 8 days. The risk of loss or damage passes to you when you receive the bottles. If you choose the Cellar, the bottles become yours and appear in your Cellar after payment.

Right of withdrawal. If you are a Consumer you can withdraw from the purchase within 14 days, without giving a reason. The period runs from the day you receive the bottles or, if you put them in your Cellar, from the day they appear in your Cellar. To withdraw, write to us at info@ewibe.com before the deadline, also using the form at the bottom of this page. Shipped bottles must be returned intact, closed and in their original packaging within 14 days of your notice, at your expense; for bottles in your Cellar there is nothing to return. We refund you within 14 days of your notice, with the same means of payment, including the standard shipping you paid; for shipped bottles we may wait until we receive them before refunding you. You are liable for any loss in value of the bottles caused by handling beyond what is needed to establish their nature, for example if they have been opened.

Legal guarantee. If you are a Consumer you are entitled to the legal guarantee of conformity under the Italian Consumer Code (articles 128 and following) for defects existing at delivery that appear within two years.

7. Market: buying and selling between collectors

7.1 How it works

Each wine has a separate offer book for each format (75 cl, magnum, case of 6 or 12). You can:

• buy now at the lowest price among the sell offers, or sell now at the highest price among the buy offers;
• place a buy offer with the price you are willing to pay, or a sell offer with the price you want to receive, with an expiry date or valid until cancelled.

You can have several open offers and change or cancel them until they are executed. An offer is executed when it meets an opposite offer at the same or a better price. On the Market you can only sell bottles from your Cellar in standard condition; while a sell offer is open, those bottles are reserved for it.

When a buy offer opens on a wine, we may tell the people who own bottles of it, by email and with a notification.

7.2 eWibe buys and resells

When an offer is executed two contracts are concluded: the seller sells the bottles to eWibe and eWibe resells them to the buyer, at the same execution price. Buyer and seller have no contract with each other and do not learn each other’s identity.

Before selling you accept the contract of sale to eWibe with a tick box; on execution we generate a PDF copy, which you find in your account and receive by email.

7.3 Fees

Market prices are shown without fees. The buyer pays the price plus 3%; the seller receives the price minus 5%. Fees and totals are always shown in the summary, before you confirm.

7.4 Buyer’s payment

To buy now or place a buy offer you need a card saved in your account through Stripe. When the purchase is executed we charge the card the total shown in the summary. If your bank asks you to confirm the payment, you have the time shown in the app to complete it; if the payment does not succeed within that time, the purchase is cancelled and the bottles become available for sale again.

7.5 Seller’s payment

The proceeds of the sale, net of the fee, are paid by bank transfer to the IBAN in your account within 14 days of execution, once the buyer’s payment has succeeded.

7.6 Ownership and custody

Ownership of the bottles passes from you to eWibe, and from eWibe to the buyer, when the buyer’s payment succeeds. The bottles do not leave the Vault: they appear in the buyer’s Cellar and the custody fee applies to the buyer (section 8).

7.7 What the seller guarantees

By listing a bottle you declare that you own it, that you are free to dispose of it and that it is not subject to pledges, seizures or third-party rights. If you sell in the course of a business you must tell us before selling.

7.8 Withdrawal on the Market

For purchases on the Market the right of withdrawal is excluded, under article 59(1)(b) of the Italian Consumer Code: the price is set by Users’ offers and depends on fluctuations in the wine market that eWibe cannot control. Before confirming a purchase you see the bottle, its code and the total to pay; once executed, the purchase is final. Your rights remain if the bottle does not match the one described.

A sale to eWibe is also final from execution.

The 14-day right of withdrawal applies instead to purchases in the Selection (section 6).

7.9 Other sales channels

You can list the same bottles on other eWibe channels or those of its partners. When a bottle sells on one channel, it is automatically removed from the others.

8. Cellar and custody

Where. The bottles in your Cellar remain yours and are kept by eWibe in the Vault, at controlled temperature and humidity, until you ask to receive them or sell them.

Insurance. While in the Vault, bottles are insured against theft and damage. If a bottle is lost or damaged in the Vault, we pay you its purchase value.

Custody fee. Custody costs 2% a year of the purchase value of the bottles in your Cellar, charged monthly by card through a Stripe subscription: each month you pay one twelfth of 2%, with a minimum of €1. The purchase value is the price paid for each bottle (for Market bottles, the execution price without fees). The amount is updated when your Cellar changes; in your profile you see the fee for the month, how it is calculated and your payment history. Different agreements already made in writing with eWibe remain valid.

If a payment fails. We let you know and you can pay from your profile. While fees are unpaid we may suspend sales on the Market and shipments from your Cellar; the amount due may be withheld from the proceeds of a sale.

9. Collection and shipping from the Vault

You can ask to receive the bottles in your Cellar at any time, from the app. Shipping costs €20 for the first bottle and €5 for each extra one; you can add transport insurance if you wish: it costs 3% of the purchase value of the bottles shipped and covers them for their purchase value. We ship to Italy only, usually at the start of the week, in packaging made for wine. Check the parcel on delivery as described in section 6.

Once shipped, bottles leave your Cellar and the Vault, are no longer covered by the Vault insurance and can no longer be sold on the Market.

10. Payments

All payments are made in euro, by card, through Stripe Payments Europe, Limited. Card details are handled by Stripe: eWibe neither sees nor stores them. By using payments you also accept Stripe’s terms for the part that concerns it. For purchases you receive a tax document as required by the applicable rules.

11. Fair use of the Platform

You may not use the Platform to place fake offers or manipulate prices, open several accounts, use false details or someone else’s, avoid fees, interfere with our systems or copy their content automatically.

If we have good reason to believe an account breaches these terms or the law, we may cancel its open offers, hold payments due to it for the time needed to check, and suspend or close the account, telling you why. The bottles in your Cellar remain yours in any case: if the account is closed you can ask for them to be shipped.

12. Content

The texts, images, data, trademarks, logos and software of the Platform belong to eWibe or its licensors. You may use them only for your personal use of the services; you may not copy, resell or reuse them without our written consent.

13. Liability

We are liable for our obligations as provided by law. We do not limit in any way our liability for wilful misconduct or gross negligence, for personal injury, nor the rights the law grants Consumers.

We do our best to keep the Platform available and the data accurate, but there may be interruptions, including for maintenance, and errors in third-party data. If a price is obviously wrong because of a clerical error, we may cancel the order before confirmation and refund you in full.

14. Changes to these terms

We may change these terms, for example for new services or changes in the law. We tell you about changes by email or in the app at least 15 days before they take effect. Purchases and sales already concluded remain governed by the version accepted when they were concluded. If you do not accept the changes you can close your account before they take effect, at no cost. If eWibe merges with another company or transfers its business, the contract continues with the successor company: we tell you at least 15 days beforehand, the ownership of the bottles, the custody and the terms you accepted stay the same, and you can close your account at no cost.

15. Closing your account

You can close your account at any time by writing to us at info@ewibe.com. If there are still bottles in your Cellar, before closing you choose whether to receive or sell them; the custody fee is due as long as they stay in the Vault.

16. Personal data

How we process your data is explained in the Privacy notice and the Cookie policy.

17. Complaints and disputes

For any complaint write to us at info@ewibe.com: we reply within 14 days. If we cannot reach an agreement, you can turn to an alternative dispute resolution body for consumers.

These terms are governed by Italian law; if you are a Consumer living in another EU country you keep the mandatory protections of the law of your country. Disputes with a Consumer belong to the court of the place where the Consumer lives or is domiciled; in all other cases the Court of Milan has exclusive jurisdiction.

18. Final provisions

If a clause turns out to be invalid, the others remain valid. Our failure to exercise a right is not a waiver of it.

Withdrawal form

Fill in and send to info@ewibe.com only if you want to withdraw from a purchase in the Selection.

To: eWibe S.r.l., Via Maurizio Gonzaga 2, 20123 Milan, Italy, info@ewibe.com

I hereby give notice that I withdraw from my contract of sale of the following goods: [wines, vintages, formats and quantities]

Ordered on [date] / received on [date] · Order number: [number]

Name: [name] · Address: [address]

Date: [date]