Help
How can we help?
Here are the answers to the questions we are asked most often. If you need anything else, advice on a wine or help planning your collection, write to us and we will reply as soon as we can.
Selection
What is the difference between the Selection and the Market?
In the Selection you buy from eWibe at a fixed price, VAT included, through the basket. On the Market you buy from professional sellers and other collectors, at the best asking price or by making an offer, and it is where you sell the bottles in your eWibe Cellar.
Can I leave the bottles in the vault?
Yes. When you buy, choose your eWibe Cellar: the bottle stays in our vaults, in your name, with no delivery charge. You pay only for storage, 2% a year of the purchase value, charged monthly.
How much is delivery?
Within Italy, €20 for orders under €200 and free from €200. On your first Selection order delivery is free, with no minimum spend and no expiry date. Outside Italy, elsewhere in Europe and worldwide, we prepare a tailored quote based on the number of bottles and the delivery address: write to info@ewibe.com.
Can I return a purchase?
Yes: you may withdraw from the purchase within 14 days of delivery, as set out in our terms of sale.
Who can buy?
Only customers aged 18 or over.
Market
Where do Market bottles come from?
From professional sellers and from collectors who bought them on eWibe, from estates releasing new vintages and from special lots offered by eWibe. All of them came in through certified partners and have never left our vaults.
How do I buy?
From the wine's page, choose "Buy now" at the best asking price, or make an offer with your price and how long it stays open: if the owner accepts, the purchase goes through automatically.
Can I sell bottles I keep at home?
No. On the Market you can only sell bottles held in your eWibe Cellar, bought on eWibe and never taken out of the vault. That is what allows buyers to trust you: every bottle was checked when it first came in.
What does it cost?
Buyers pay a 3% fee on the price and sellers pay 5%. Fees and the total are always shown in the summary before you confirm. For your first 30 days as a member, buyer's fees are waived, up to €100.
When do I get paid?
By bank transfer to your account, within 14 days of the sale.
Does a bottle move when it changes owner?
No: only the owner changes. The bottle stays in the vault and is never moved.
Storage
Where are the bottles?
In the eWibe vaults, in your name, at controlled temperature and humidity.
Are they insured?
Yes, against theft and damage, for as long as they remain in the eWibe vaults.
What does storage cost?
2% a year of the purchase value of the bottles in your Cellar, invoiced and charged monthly by card, with a minimum of €1 a month.
Can I have my bottles delivered?
Yes, whenever you wish, from your Cellar on the website or in the app: €20 for the first bottle and €5 for each additional one, with optional transit insurance at 3% of the purchase value. No penalties. We ship early in the week, in packaging designed for wine. These charges apply within Italy; outside Italy, elsewhere in Europe and worldwide, we prepare a tailored quote based on the number of bottles and the delivery address: write to info@ewibe.com.
Account, payments and advice
Do I need an account to browse?
No, the Selection and the Market are open to everyone. You need an account to buy, to sell and to keep bottles in your eWibe Cellar.
How do I pay?
By card, through Stripe.
Are there benefits for new members?
Yes, two, both applied automatically with no code needed: free delivery on your first Selection order, with no minimum spend and no expiry date, and no buyer's fees on the Market for 30 days from sign-up, up to €100. Offers placed within the 30 days count too, even if accepted later.
Can I get advice on a wine?
Yes. Through our Personal Wine Advisory service, our Wine Director helps you choose your wines and plan your collection. The first call is free; for anything else, write to info@ewibe.com.
Write to us
Tell us what you need: we will reply from info@ewibe.com as soon as we can.
info@ewibe.com